Frequently asked question
Shipping & Returns
Once payment is completed and you’ve received the shipping notification, we’re unable to cancel the order as it’s already being processed.
we are currently expanding our small team, all purchases are final for now, we don’t accept any refund.
Return shipping is covered by us only for faulty items. For non-faulty products, returns aren’t accepted after payment. Contact us at order@becalmfoods.com for help!
Perishable foods are exempted from the 14-day cancellation right, as per Malaysian consumer law, due to health and safety reasons.
If a product ordered from our site is faulty, you can return it to us from when you received it, contact us at order@becalmfoods.com to notify us with a photo of the condition when received and our BeCalm team will review the cancellation for you right away.
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
Payment
We currently accept all major credit cards — Visa and Mastercard — as well as online banking for your convenience.
Orders can’t be canceled once payment is made. Please double-check your cart or contact us via WhatsApp or email at order@becalmfoods.com before checking out
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information.
If you experience problems with payment processing, declined cards, or double charges, please contact us via email or WhatsApp for assistance.
Orders & Delivery
Delivery typically takes 2–5 working days within West Malaysia and 5–7 working days for East Malaysia. Please allow extra time during peak seasons or holidays.
We operate Monday to Friday, 8 AM–5 PM. Orders placed before 2 PM on working days are processed the same day; orders after 2 PM or on weekends/public holidays are processed next working day.
Same-day delivery isn’t available through the website as it only supports standard shipping rates. However, if you’re in the Klang Valley area, you can contact us via WhatsApp to arrange urgent same-day delivery with an extra charge. Orders and payment must be made before 2 PM for same-day processing.
Yes, we offer international shipping to select countries. Please contact us at order@becalmfoods.com to confirm if we ship to your location and to get the shipping rates.
Please contact us as soon as possible via WhatsApp or email. If the order hasn’t been processed yet, we’ll do our best to update the shipping address.
If your order is late or missing, please reach out to us by email or WhatsApp so we can help track your package.
If you receive a damaged or faulty product, please record an unboxing video and take clear photos as proof. Then contact us via WhatsApp or email to start the return process.
Account & Support
No, you can checkout as a guest. However, creating an account helps you track orders and manage purchases more easily—and you’ll also receive a discount on your first order!
– You can reach us at order@becalmfoods.com or via WhatsApp for quick assistance. We usually respond within 24 hours on business days.